Zen U. in Johannesburg

You’re invited to our half-day Zen U. to learn more about Zendesk functionality that will further optimise your support team efficiency! Join other Zendesk administrators and agents for an overview of:

• Ticket Channels: Email, Help Center, Twitter, Chat, Facebook, Feedback Tabs and Voice demo
• User Experience: Timezones, Language, Colors, Logos, Widgets and Multi-Branding
• Improving Efficiency: Macros, Views, Tags, Placeholders and Keyboard Shortcuts
• Setting-Up Teams: Groups, Roles and Light Agents and Your Support Team
• Building a Business Process: Custom Fields, Mandatory Fields, Triggers and Automations
• Knowledge Base: Using Communities
• Going Mobile: Native iPhone, Android, Blackberry, Windows Mobile and iPad Apps
• Integrating Your Help Desk: Salesforce, JIRA and Ticket Sharing

You'll be guided by our most popular Zendesk trainers and have the opportunity to build your network and connect with other Zendesk users.

Please dress comfortably and bring along a notebook and pen. WiFi will also be provided for all attendees. Bringing a laptop is not necessary but is recommended. Stick around for happy hour after the event!

Grab your seat before space runs out!

**Zendesk reserves the right to deny admitance to companies with more than 2 employees in attendance. This is only so everyone has an equal opportunity to participate!**